Jennifer Ruelens, Marcus Sheridan, and John DiJulius anchored the main stage at NARPM Broker/Owner 2026. Three keynotes, three different framings, one underlying argument: property managers have to stop underselling our value and start owning our authority. Here's the throughline that tied the whole conference together.

A first-hand recap of LeadSimple's LSU 2026 keynote — the product roadmap, what's already live in your account, and why their measured approach to AI is the right call.

For 30+ years, NARPM has been stuck just under 6,000 members while our industry exploded. NARPM 2.0 is the most ambitious overhaul in the association's history — paid staff handling execution, a real data play, licensing standards, and a legal hotline for members. Here's what's changing, what matters most, and the one thing they have to get right.

A phone number on a rental listing is not a feature — it's been standard for as long as rental listings have existed. Zillow just quietly made it a paid upgrade. Here's why this matters, what it actually costs you, and what to do about it.

Eighty-plus vendors. One enormous hall. Almost every booth promising AI-powered everything. Peter walks the NARPM Expo floor and shares what stood out (from the legacy giants to the AI-native newcomers) plus an honest take on which AI tools are actually moving the needle in property management right now.

NARPM's Broker/Owner Conference & Expo in New Orleans last month was the first in the organization's history to completely sell out. Over 1,300 attendees, 81 vendors, and a room full of PM operators who could feel the difference walking in. Here's what stood out, and why broker/owner has quietly become the most valuable event on the PM calendar.

The conference content was solid this year. But if you've been to enough of these, you know the real value happens after the keynotes wrap. Three after-parties stood out at NARPM 2026 — including one I co-hosted. Here they are, in order.

On April 16 and 17, Google quietly changed its Maps review policy in two ways that hit property managers harder than most. If your team runs review contests, asks owners to mention staff by name, or uses a tool that filters out unhappy customers — you've got a problem. Here's what changed and what to do about it.

Every PM is the accountant, controller, and CFO of every property they manage. So why does our software leave us completely on our own the moment anything gets even slightly complicated?

A federal lawsuit over a tenant's emotional support dog is headed to trial - and the implications for property managers are significant. The case involves denied accommodation requests, retaliatory eviction, and $1,050 in fees charged to a disabled tenant. I spoke with fair housing attorney Monica Gilroy and PetScreening CEO John Bradford about what this means for our industry.

Revenue Per Unit is the single most important profitability metric in property management — and most operators don't track it. Here's how to calculate yours, how you stack up against 100+ real PM companies, and exactly how to fix it if the number isn't where it needs to be.

On December 8, 2025, the Federal Trade Commission sent warning letters to these 13 property management software providers, warning them that failure to provide rental property managers and owners with accurate pricing information in rental listings is illegal.

There are four common ways to structure a property management company: Departmental, Portfolio, Pod (Squad), Hybrid. Each one changes how your team operates—and how rental owners experience your service. Most companies evolve through several of these models as they grow.

Some vendors embed themselves so deeply in your business that leaving feels impossible—while prices keep climbing. Here’s how to spot “tapeworm vendors” and fight back.

Role design is one of the hardest (and most underrated) challenges in property management. As your company grows, even just by 10%, the way work is divided starts to break down. In this post, I break down five practical principles for redesigning roles that are focused, scalable, and built for accountability. If you’ve ever wondered why your team feels overloaded and underutilized at the same time, give this one a read.

We thought most owner leads made their decision in a few weeks. Turns out, it’s closer to four months. After analyzing 100+ deals in our CRM, I realized we’ve been thinking about lead follow-up all wrong - and probably leaving money on the table. Here’s what the data actually shows, and what we’re changing as a result.