Most "processes" at PM companies aren't processes — they're a stale doc nobody opens. Here's the actual list of principles I use to build ones people run without being told to.

A property manager's plain-English breakdown of how rent payments and owner disbursements actually move through ACH — and why a reversal can surface two years later.

KKR just pulled ~10,000 SFR doors from Avenue One and is handing them to an in-house subsidiary — four property management partners are losing the business, and only one is being kept on. I broke down what happened, why it's part of a bigger insourcing trend among institutional owners, and the concentration-risk lesson every PM company chasing institutional capital should sit with.

Based on a recent podcast where Steven Rea and I go back and forth on all-in-one software vs. point solutions, maintenance efficiency, and whether owners deserve rock-bottom repair pricing.

I run three active businesses and my inbox sits at zero most days. Here's the exact system — notifications off, one-touch processing, and a few habits most operators are missing.

Todd Ortscheid says disclosed vendor rebates are ethical. I say a kickback by any other name is still a kickback — and I brought RESPA, the Anti-Kickback Statute, and NARPM's own Code of Ethics to prove it.

I spent years calling renter leads worthless. A conversation with RentEngine's Alex Stringfellow changed my mind: here's why a renter lead is worth $24–90.

I thought I had my phone habit under control — notifications off, addictive apps deleted, a year-long news blackout. Then I left it on my desk for two hours and nearly lost my mind. Here are the two simple changes that cut my casual phone use in half, plus the best tips readers sent back.

Every property management software company on earth is releasing AI features soon, at some price. The problem? Most announcements skip the two details operators actually need: when you can get it and what it costs. Here's my new rule for covering AI "news" — and why holding vendors to it is the most pro-AI thing I can do.

Captive insurance lets rental owners share in underwriting profit. Here's how it works for property managers, plus where I pushed back hard on the pitch.

Nate Tew, CEO of Keyrenter, on why most PM companies stall at 75–100 doors, the Model 300 framework, and why "bad owner" stories are usually about management.

Sam Eddinger built hundreds of his own processes, then became the bottleneck. On my podcast we dug into the AI trap facing PM owners, and how to organize around it.

Jennifer Ruelens, Marcus Sheridan, and John DiJulius anchored the main stage at NARPM Broker/Owner 2026. Three keynotes, three different framings, one underlying argument: property managers have to stop underselling our value and start owning our authority. Here's the throughline that tied the whole conference together.

A first-hand recap of LeadSimple's LSU 2026 keynote — the product roadmap, what's already live in your account, and why their measured approach to AI is the right call.

For 30+ years, NARPM has been stuck just under 6,000 members while our industry exploded. NARPM 2.0 is the most ambitious overhaul in the association's history — paid staff handling execution, a real data play, licensing standards, and a legal hotline for members. Here's what's changing, what matters most, and the one thing they have to get right.

A phone number on a rental listing is not a feature — it's been standard for as long as rental listings have existed. Zillow just quietly made it a paid upgrade. Here's why this matters, what it actually costs you, and what to do about it.

Eighty-plus vendors. One enormous hall. Almost every booth promising AI-powered everything. Peter walks the NARPM Expo floor and shares what stood out (from the legacy giants to the AI-native newcomers) plus an honest take on which AI tools are actually moving the needle in property management right now.

NARPM's Broker/Owner Conference & Expo in New Orleans last month was the first in the organization's history to completely sell out. Over 1,300 attendees, 81 vendors, and a room full of PM operators who could feel the difference walking in. Here's what stood out, and why broker/owner has quietly become the most valuable event on the PM calendar.

The conference content was solid this year. But if you've been to enough of these, you know the real value happens after the keynotes wrap. Three after-parties stood out at NARPM 2026 — including one I co-hosted. Here they are, in order.