A federal lawsuit over a tenant's emotional support dog is headed to trial - and the implications for property managers are significant. The case involves denied accommodation requests, retaliatory eviction, and $1,050 in fees charged to a disabled tenant. I spoke with fair housing attorney Monica Gilroy and PetScreening CEO John Bradford about what this means for our industry.

Revenue Per Unit is the single most important profitability metric in property management — and most operators don't track it. Here's how to calculate yours, how you stack up against 100+ real PM companies, and exactly how to fix it if the number isn't where it needs to be.

On December 8, 2025, the Federal Trade Commission sent warning letters to these 13 property management software providers, warning them that failure to provide rental property managers and owners with accurate pricing information in rental listings is illegal.

There are four common ways to structure a property management company: Departmental, Portfolio, Pod (Squad), Hybrid. Each one changes how your team operates—and how rental owners experience your service. Most companies evolve through several of these models as they grow.

Some vendors embed themselves so deeply in your business that leaving feels impossible—while prices keep climbing. Here’s how to spot “tapeworm vendors” and fight back.

Role design is one of the hardest (and most underrated) challenges in property management. As your company grows, even just by 10%, the way work is divided starts to break down. In this post, I break down five practical principles for redesigning roles that are focused, scalable, and built for accountability. If you’ve ever wondered why your team feels overloaded and underutilized at the same time, give this one a read.

We thought most owner leads made their decision in a few weeks. Turns out, it’s closer to four months. After analyzing 100+ deals in our CRM, I realized we’ve been thinking about lead follow-up all wrong - and probably leaving money on the table. Here’s what the data actually shows, and what we’re changing as a result.